Looking To Buy A Laptop
If you are looking for a new notebook computer give a look over at Laptop magazines ratings for tech support.
Technical support is like the weather: everybody complains about it but nobody seems to do anything about it. Even the sunniest days can feel downright gloomy when your laptop goes south and you try to get help from the PC manufacturer's tech support, be it by phone or the Web.
Whether it is those insufferable long hold times listening to insipid smooth jazz loops, dealing with by-the-script technicians, or trying to comprehend the accents of some offshore associates, the inability to find a quick fix can add to your frustration.
To assess just how good or bad the tech support of the major laptop vendors is, we went undercover to see how well and swiftly each was able to solve two problems.
Get the ratings
Technical support is like the weather: everybody complains about it but nobody seems to do anything about it. Even the sunniest days can feel downright gloomy when your laptop goes south and you try to get help from the PC manufacturer's tech support, be it by phone or the Web.
Whether it is those insufferable long hold times listening to insipid smooth jazz loops, dealing with by-the-script technicians, or trying to comprehend the accents of some offshore associates, the inability to find a quick fix can add to your frustration.
To assess just how good or bad the tech support of the major laptop vendors is, we went undercover to see how well and swiftly each was able to solve two problems.
Get the ratings
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